GRIEVANCE REDRESSAL MECHANISM
While excellent customer service is our utmost priority, we are keen to keep improving and are always open to learn of any issues or problems our clients may face. Therefore, if you wish to provide feedback or send in your complaint, you may use the following channels between 10:00 am to 5:00pm, from Monday to Friday (except on national holidays).
- The name and contact of our Grievance Redressal Officer is as follows:
Mr. Shashank Saxena
Mobile No. +91-8393087348
Email Id. info@ioux.in
We will work towards resolving your complaint within 48 hours of receipt and in case you are not satisfied with the solution provided, you will be informed about how to escalate the compliant to the next higher level.
If your complaint/dispute is not redressed within a period of one month, you may appeal to:
Mr. Vineet Sachdev
Contact No. 89297 19901
Email Id. contact@ioux.in
